FAQ

My Account FAQs

Forgot your password?

  1. Click Account -> Reset Password
  2. Enter the e-mail address you signed up with
  3. An e-mail will be sent to that address automatically
  4. Click the link in the e-mail to reset the password

What is KGM BRAND’s customer care number?

+91 73598 47243

My Order FAQs

Got questions before placing an order?

Feel free to contact KGM BRAND by leaving a feedback in our app or sending an e-mail to our service center: kgmbrand@gmail.com

Can I make changes to my order?

You can change your order anytime before payment or just cancel this order and create a new one. We do not recommend changing it after you made the payment as it may delay your order.

How do I check my order status or track my order?

  1. Log into your account
  2. Track your order by following Account -> Orders -> Tracking

My order is still under processing. When will it be shipped?

Total Delivery Time = Processing Time + Shipping Time

The processing time depends on the specifications of the products. Our average processing time is 2-5 days.

How do I return an item?

Click here for our return policy.

How do I cancel my order? Can I get my money back after cancellation?

We offer full refund if the order is cancelled before it is shipped. You should submit a ticket to request cancellation in our support center of app. We will NOT accept order cancellation request if the orders have been shipped.

Shipping FAQs

What are the shipping methods and shipping fees?

Please click here for more details.

Are there any additional fees involved in international shipping?

In some cases, there will be VAT, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict the amount. Customs and taxation policies vary widely from country to country. Customs clearance procedures, if required, can cause delays beyond our original delivery estimates.

How can I track my package?

You can track your order by following Account -> Orders -> Tracking on our APP.

Or enter the tracking number on the shipping company’s website.

What if my order has not arrived by the expected delivery date?

For some orders there might be a few days’ delay. Please do not worry if the tracking records are normal and updating.

If the parcel turns out to be missing, we will issue a full refund to you.

Payment FAQs

Which payment methods do you accept?

We accept a variety of payment methods.

India:

COD

Netbanking

Debit Card

Credit Card: Visa / MasterCard/Moestro…

Wallet: Paytm/Freecharge/MobiKwik/Ola/Jio/Oxigen/Airtel/PayU

Mexico:

Credit Card/Debit Card: Visa/MasterCard/American Express/Carnet

Paypal

oxxo

Brazil:

Credit Card/Debit Card: Visa/MasterCard/American Express/Discover/Diners Club/Hipercard/Aura/elo

Boleto

Other Countries

Credit Card: Visa / MasterCard/Moestro…

Paypal

Get to Know Us

Factory Price

KGM BRAND  is a direct-from-factory platform. Our technology innovation on the supply chain enables us to offer you the best prices by connecting you with factories from all around the world

Our Advantages

1. Factory Prices

Our technology bypasses distributors and lowers prices you find on eBay and Amazon by 30%-40%

2. Premium Products

You could find trendy products from every corner of the world on KGM BRAND with the help of our advanced technology.

3. Low Shipping Fees

Through KGM BRAND you can buy products from factories around the world. Multiple items, one package, one shipping fee. You would also enjoy free shipping on orders above a certain value.

4. Assured Quality

Our customer service team will communicate with factories on your behalf about whatever questions you may have with your order. We built a comprehensive quality control system to filter out factories that do not meet our standards.